RETURNS AND REFUNDS

Effective Date: 1/5/2026

At Lazershop (lazer.co.ke), we aim to ensure customer satisfaction by providing quality tools and equipment. If you are not fully satisfied with your purchase, this policy outlines how returns, replacements, and refunds are handled.

1. Return Eligibility

You may request a return or exchange under the following conditions:

  • The item is defective or not working properly
  • You received the wrong product
  • The item was damaged during delivery

To qualify for a return:

  • The request must be made within 48 hours of delivery
  • The item must be unused and in its original condition
  • The product must be returned with original packaging and all accessories

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, altered, or damaged by the customer
  • Items without original packaging or missing parts
  • Products returned after the 48-hour window
  • Items sold as clearance or final sale (if specified)

3. Return Process

To initiate a return:

  1. Contact us via:
    📞 +254 717 571101
    📧 support@lazer.co.ke
  2. Provide:
    • Your order details
    • Reason for return
    • Photos or videos (if the item is defective or damaged)
  3. Our team will review your request and provide return instructions.

4. Refunds

  • Refunds are issued only after the returned item has been received and inspected
  • If approved, refunds will be processed via:
    • Mobile money (e.g., M-Pesa), or
    • Original payment method
  • Refund processing time: 7–14 business days after approval

5. Exchanges

We offer exchanges for:

  • Defective items
  • Wrong items delivered

Exchange will be arranged based on product availability.

6. Return Shipping

  • If the return is due to our error (wrong item, defective, or damaged), we will cover return costs
  • If the return is due to customer reasons, the customer will cover return shipping costs

7. Delivery Issues

If your order arrives damaged:

  • Report immediately or within 48 hours
  • Provide clear evidence (photos/videos)

Failure to report within this timeframe may result in rejection of the claim.

8. Cancellations

  • Orders can be cancelled before dispatch
  • Once dispatched, cancellation may not be possible, and standard return procedures will apply

9. Contact Information

For all returns, refunds, or exchanges, contact us:

📞 Phone: +254 717 571101
📧 Email: support@lazer.co.ke
📍 Location:
Junction Trade Center Building, 1st Floor, Shop F198
At the junction of Accra Rd (Kenneth Matiba Rd) and River Rd
Nairobi, Kenya